Sambal Ojo Lali — friendly red face logo and bold serif text on a yellow backgroundSambal Ojo Lali

Refunds & cancellation

This notice describes currently implemented behaviour in Phase 1. It is not a substitute for legal advice.

  • Unpaid website payment sessions may expire; reservations are released and no payment receipt is issued.
  • Successful verified payments issue a payment receipt once. Automated refund or return workflows are not implemented in Phase 1.
  • Late provider success after cancellation is held for manual review and does not automatically unlock fulfilment.
  • Manual payment proofs require finance review. Self-approval is blocked.

Refund requests outside automated flows must be handled manually by the operator: [OPERATOR_SUPPORT_EMAIL].